Go-live is the start.
We're with you for the long run.
200+ active SAP Business One clients. 23+ years of B1. Hands-on training, proactive system care, and a support team that picks up the phone — so your investment keeps paying off long after the launch banners come down.
Most ERP value shows up after the launch banners come down.
SAP Business One delivers payback over years, not months. The teams that get there have something in common: ongoing guidance, hands-on training, and a support partner who knows their environment as well as they do. That's what we do, every day, for 200+ mid-market manufacturers and distributors.
A real person, on your team's schedule.
When something breaks at 4:55pm on the last day of the month, you don't need a ticket queue — you need someone who already knows your environment. Our support team is U.S.-based, B1-certified, and routes by skill, not by alphabet. Same engineer, every ticket.
- U.S.-based, B1-certified support engineers — no offshore queue
- Named primary contact who already knows your environment
- Phone, email, and portal — plus an emergency line for critical issues
- SLA-backed response on every plan, not just the premium tier
Power users, not passengers.
The teams that get the most out of B1 have someone in-house who really knows it. We build that capability — through role-based training, written runbooks, and refresher sessions when your processes change or your staff turns over.
- Role-based curriculum: AP, AR, inventory, production, sales, finance
- Live virtual sessions, on-site workshops, or recorded for new hires
- Custom runbooks for your processes — not generic SAP documentation
- Refresher sessions when staff turns over or processes change
We catch it before you do.
Reactive support is table stakes. The teams that get the most out of B1 have a partner who watches the system, applies patches on schedule, and tunes performance before the slowdown becomes a ticket. That's how we operate by default.
- Scheduled patch management and B1 version upgrades
- Performance monitoring with quarterly tuning reviews
- Database health checks, backups verified, DR plan tested
- Quarterly business review with your account lead
Three tiers. Right-sized, never one-size.
Pick the level of partnership your team actually needs — we'll help you decide on the call. All plans include named primary contact, SLA-backed response, and access to our customer portal.
Essential
Reactive break-fix support, version-upgrade guidance, and access to our knowledge base. The right level for stable, in-house teams who run their own day-to-day.
Professional
Everything in Essential, plus proactive system monitoring, scheduled patching, role-based training credits, and a quarterly business review with your account lead.
Strategic
Everything in Professional, plus a dedicated solution architect, prioritized response, custom development hours, and a roadmap built around your operational goals.
The basics that should never be optional.
No matter which tier you choose, every Third Wave support contract includes the work that keeps a B1 environment healthy and your team confident in it.
Named Primary Contact
One engineer who learns your environment and stays on it — not a rotating queue.
SLA-Backed Response
Defined response targets per severity, measured per-ticket, reported quarterly.
Customer Portal Access
Tickets, knowledge base, version downloads, and your contract details — in one place.
Version Upgrade Guidance
SAP releases B1 patches and major versions on a schedule — we plan and apply them with you.
Phone, Email & Portal
Open a ticket the way that fits the issue — plus an emergency line for criticals.
Training Credits
Hours bundled into every plan — use them for new-hire onboarding, refreshers, or new modules.
200+ clients. 4.7 stars on G2.
We've been with Third Wave for years. When something goes sideways at month-end, I don't open a ticket and wait — I get the same engineer who configured our environment, on the phone, in under an hour. That's why we keep renewing.
Go-live is the start.
We're with you for the long run.
A 20-minute call is enough to size up which support tier fits your team. We'll walk through what's working, what isn't, and where we can help.