Chargeback Processing

Chargeback Processing

Take Control of Your Chargeback Process to Cut Costs and Minimize Deductions from Retail Customers

When your customers issue chargebacks for noncompliance of their business rules, it not only impacts your bottom line but also puts a strain on your accounts receivable department. After all, it can take a long time to research and reconcile a chargeback. With Third Wave’s Chargeback Processing add-on for SAP Business One, you’ll be able to track chargebacks, streamline the process for handling these transactions, and submit new invoices for incorrect deductions.

Reduce the Time Spent Managing Chargebacks

Third Wave’s Chargeback Processing enables you to efficiently manage unauthorized deductions applied to open invoices. It not only provides you with the ability to track customer chargeback transactions, but also lets you automate and streamline the process. In a single step you can apply the chargeback and create an open AR transaction. Use SAP Activities to track research and follow-up activities. The approval process makes it easy to approve or decline chargeback transactions and provides a complete transaction audit trail. Gain invaluable business intelligence on the reasons for chargebacks. By utilizing this solution, you’ll be able to reduce the amount of time spent processing chargebacks while gaining insight into chargeback trends. Chargeback Processing enables you to take the steps needed to reduce the number of chargebacks and increase profitability.

Chargeback Processing allows you to:

  • Track all of your customer chargeback transactions
  • Automate and streamline your chargeback processing to reduce costs
  • Easily approve or decline each chargeback after researching the issues
  • Use SAP Activities to track research activities
  • Add custom chargeback types to fit your reporting needs
  • Analyze the data to uncover problematic situations and reduce chargebacks

Gain Visibility into Chargebacks

Chargeback Processing provides you with a powerful solution for analyzing your chargebacks so you can minimize or reject deductions. It gives you the ability to determine which customers are costing you the most as well as review the main reasons for the chargebacks so you can quickly correct any issues with your processes.