Are you a service company looking to make a change to improve your overall business? Are you constantly trying to balance your employee supply with market demand? Ultimately, you want to improve service delivery by measuring and analyzing your business performance, differentiating your services based on profit potential. To gain this operational efficiency, you need to take a few things into consideration:
Do you experience any of the following with your current Enterprise Resource Planning (ERP) System?:
If you answered yes to even just one of these issues, it is definitely time to reevaluate your processes & systems. Furthermore, if your delivery of service is inefficient, you are simply wasting time on non-billable work.
By assigning highly skilled workers to the wrong jobs, you experience lower margins, incorrect pricing, and uncollected revenues. As a result, margins slip and your client satisfaction plummets.
By poorly managing your employees’ talents, you are creating an imbalance between client demand and your supply of resources. If you don’t have the ability to match the right employees with the right jobs/clients, you are perpetually missing out on revenue opportunities and dissatisfying your customers.
Since you struggle to deliver consistent client value from inaccurate and dated information, it gets difficult to determine whether client relationships are profitable or unprofitable. This leads to frustration on behalf of your clients and limited visibility into measuring your performance.
Fragmented systems make it difficult to evaluate projects, services, and contracts. This lack of performance hampers your ability to develop new service offerings. Simply put, you don’t have efficiency.
So how do you not only improve your operational efficiency with ERP, but also maintain it? Since your clients expect the best from not only your services, but also the results and price of your service, you have to deliver. Unhappy clients will only turn to competitors for assistance while voicing their dissatisfaction through various social media portals. In order to meet the needs of your core business components, you should turn to SAP Business One with Third Wave Business Systems.
SAP Business One provides rich functionality for all key service delivery processes: service delivery, staffing, client billing, contact management, service notification, revenue recognition, and profitability analysis. Get up-to-date demand forecasts through Business One’s reporting capabilities while also increasing profits and creating additional client value by servicing your clients quicker and more effectively.
SAP Business One is a powerful ERP solution that can be extended with pre-integrated Customer Relationship Management (CRM) and Business Intelligence functionality. With Business One, you will immediately see the follows benefits in your business:
Third Wave Business Systems has a skilled team of experts who specialize in developing the SAP Business One solution to clients in the Services industry. After all, they are a service company themselves! They have helped build systems that tailor the needs of not only the individual company, but the industry as well. Contact Third Wave today and learn how you can gain more operational efficiency in the Services industry!