Register on the official B1 Customer Day site . Registration is handled by the event, not by Third Wave.

SAP Business One Customer Day 2026

Customer Day is built as a practical, experience-driven forum for decision-makers — not a theoretical conference. One day, one room, and the people actually building and running SAP Business One in North America.

Harney & Sons Fine Teas is a family-owned American tea company founded in 1983, sourcing and blending over 300 varieties. In March 2026 their team started using Forge to change how they work with SAP Business One.

We'll show how they streamline sales order processing and open up data visibility across the business through natural-language prompts — changes that normally take a year-long implementation, delivered in weeks.

“Forge AI reinvents how we interact with our ERP. Stop trying to fit your business to add-ons, and instead build your perfect-fit solution.” — Harney & Sons

Third Wave hosts dinner on the evening of September 14th for customers and guests travelling in — peers who run the same platform you do, no agenda and no pitch.

We can also reserve you a spot on a 30-minute guided tour of the SAP Experience Center — a walk through how SAP is applying AI and emerging technology across the business. Spots are limited and reserved in advance, so tell us early.

Doors open at 8:00 AM with registration and coffee. The day closes with cocktails at 5:30 PM.

8:00 AM — Registration and welcome coffee
9:00 AM — Welcome and introduction
9:10 AM — SAP strategy and vision for the SME market · Joost Tigelaar, Beth Walters
9:30 AM — SAP Business One: road map and recent innovation highlights · Darius Heydarian
10:00 AM — The future starts with the Web Client: AI, learning and innovation in SAP Business One · Darius Heydarian
10:45 AM — Coffee break
11:15 AM — The future of business with AI · Sunnie Groeneveld
11:45 AM — Roundtable: SME business with AI in North America, with three customers
12:30 PM — Lunch and networking
2:00 PM — Vision33 + Fit Foods: “AI-powered innovation — faster AP, smarter finance, scalable growth” · Marcus Noronha
2:30 PM — Consultare America: “From documents to decisions — AI-powered document automation for SAP Business One”
3:00 PM — Phoenix Business Consulting + Quality Stone and Ready-Mix: “How an aggregates industry leader modernized its operations with SAP Business One” · Brandon Galarneau, Keith Hubbs
3:30 PM — Coffee break
4:00 PM — Aclaros + South West Vets: “Growth without the growing pains — scaling volume without adding headcount in SAP Business One” · Sherri MacLeod
4:30 PM — Tegrous: “Future-proofing your business — lessons from our ERP selection journey”
5:00 PM — Third Wave Business Systems + Harney & Sons Teas: “Forge — AI for SAP Business One”
5:30 PM — The next chapter: closing and cocktails
7:00 PM — End of event

Who is organizing it

NA Customer Day is run by seven SAP Business One partners together: Aclaros, Consultare, Phoenix Business Consulting, Seidor, Tegrous, Third Wave Business Systems and Vision33.

NA Customer Day is the first North America Customer Day for SAP Business One — a one-day, in-person event for SAP Business One customers and prospects. It covers SAP's strategy and road map for B1, the Web Client, AI, and real customer stories from mid-market businesses. It is run jointly by seven SAP Business One partners, including Third Wave Business Systems.

September 15, 2026, from 8:00 AM to 7:00 PM at SAP's North America headquarters, 3999 West Chester Pike, Newtown Square, PA 19073 — about twenty minutes from Philadelphia International Airport.

It is free to attend. Registration stays open until the venue reaches capacity, so it is worth reserving a seat early.

The day is built for decision-makers at small and mid-sized businesses: managing directors and CEOs, CFOs and finance leaders, IT directors, operations leaders and sales directors — both existing SAP Business One customers and companies evaluating it. Bringing several people from the same team is encouraged.

Yes. Third Wave is one of the seven partners organizing the event, and closes the day at 5:00 PM with Harney & Sons Fine Teas, presenting “Forge — AI for SAP Business One”. We are also hosting a dinner for customers and guests on the evening of September 14th, and can reserve spots on a guided tour of the SAP Experience Center.

Registration is free and handled on the official event site. This is the room where the next chapter of SAP Business One gets written — we'd like you in it.

We’re your partner to grow and thrive through change.

Ready to transform your business operations with SAP Business One? Our team of certified specialists is here to help you streamline processes, improve efficiency, and drive growth. Let’s discuss how we can tailor a solution for your specific needs.

SAP Business One Customer Day

September 15, 2026 · SAP North America Headquarters, Philadelphia