Essential
Reactive break-fix support, version-upgrade guidance, and access to our knowledge base. The right level for stable, in-house teams who run their own day-to-day.
Support Services
200+ active SAP Business One clients. 23+ years of B1. Hands-on training, proactive system care, and a support team that picks up the phone — so your investment keeps paying off long after the launch banners come down.
Why Support Matters
SAP Business One delivers payback over years, not months. The teams that get there have something in common: ongoing guidance, hands-on training, and a support partner who knows their environment as well as they do. That’s what we do, every day, for 200+ mid-market manufacturers and distributors.
Always-On Support
When something breaks at 4:55pm on the last day of the month, you don’t need a ticket queue — you need someone who already knows your environment. Our support team is U.S.-based, B1-certified, and routes by skill, not by alphabet. Same engineer, every ticket.
Hands-On Training
The teams that get the most out of B1 have someone in-house who really knows it. We build that capability — through role-based training, written runbooks, and refresher sessions when your processes change or your staff turns over.
Proactive System Care
Reactive support is table stakes. The teams that get the most out of B1 have a partner who watches the system, applies patches on schedule, and tunes performance before the slowdown becomes a ticket. That’s how we operate by default.
Support Plans
Pick the level of partnership your team actually needs — we’ll help you decide on the call. All plans include named primary contact, SLA-backed response, and access to our customer portal.
Reactive break-fix support, version-upgrade guidance, and access to our knowledge base. The right level for stable, in-house teams who run their own day-to-day.
Everything in Essential, plus proactive system monitoring, scheduled patching, role-based training credits, and a quarterly business review with your account lead.
Everything in Professional, plus a dedicated solution architect, prioritized response, custom development hours, and a roadmap built around your operational goals.
In Every Plan
No matter which tier you choose, every Third Wave support contract includes the work that keeps a B1 environment healthy and your team confident in it.
One engineer who learns your environment and stays on it — not a rotating queue.
Defined response targets per severity, measured per-ticket, reported quarterly.
Tickets, knowledge base, version downloads, and your contract details — in one place.
SAP releases B1 patches and major versions on a schedule — we plan and apply them with you.
Open a ticket the way that fits the issue — plus an emergency line for criticals.
Hours bundled into every plan — use them for new-hire onboarding, refreshers, or new modules.
Customer Voice
25 verified reviews on G2 — from the people who actually rely on our support team.
Third Wave Business Systems has been a highly valued partner, consistently helping us solve complex business challenges. They streamline operations, adapt solutions to our specific needs, and provide timely support that minimizes downtime and maximizes efficiency.
Ready when you are
A 20-minute call is enough to size up which support tier fits your team. We’ll walk through what’s working, what isn’t, and where we can help.